Refund and cancellation

Refund and Cancellation Policy

Welcome to Flamingo Creativity! We are dedicated to providing you with an exceptional gifting experience. To understand your rights and responsibilities concerning cancellations and refunds, please carefully review our refund and cancellation policy.

1. Order Cancellations

1.1. Cancellation Period: You cannot cancel your order after placing it. To enquire about any changes, please reach out to our customer support team at +919342741969, providing your order details.

1.2. Exceptions: Please note that customized or personalized items may not be eligible for cancellation once the production process has commenced.

2. Refunds

2.1. Eligibility: Refunds will be considered under the following circumstances:

• The product is defective or damaged upon receipt.
• The wrong item was shipped to you.
• Your order is canceled within the specified cancellation period.

2.2. Refund Process: Once your eligibility is confirmed, we will initiate the refund to your original payment method. Please allow a few business days for refunds to be processed and reflected in your account.

2.3. Non-Refundable Items: Gift cards and downloadable software products are non-refundable.

3. Return and Exchange

3.1. Return Process: To commence a return or exchange, kindly get in touch with our customer support team within 7 days of receiving the product. You may be required to provide photographic evidence of any defects or damages.

3.2. Conditions: For a return or exchange to be considered, the product must be unused, in its original packaging, and in the same condition as when you received it.

3.3. Shipping Costs: In the case of non-defective items, return shipping costs will be the responsibility of the customer.

4. Contact Us

For any inquiries, concerns, or requests pertaining to our refund and cancellation policy, please do not hesitate to contact us at +919342741969.

By placing an order with Flamingo Creativity, you acknowledge and consent to the terms of this refund and cancellation policy.

Effective Date: 12-10-2023

We appreciate your choice of Flamingo Creativity!